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Request a refund

Request a refund

Check your refund eligibility and prepare your order information to request it.

Check before applying

First, review theRefund and Withdrawal Policyto review the criteria for your purchase. In general, applicable law may allow you to request withdrawal within seven days of the later of receiving the contract details or the start of content delivery.

However, your right to withdraw may be limited once delivery of digital content begins, such as when you view or download a score, part, or editable file. Damaged files, products that materially differ from the agreement, duplicate charges attributable to us, and missing access rights are reviewed under separate criteria.

Prepare Order Information

For smooth verification, please prepare the following information.

  • Email for your login account
  • Order number or payment date and time
  • Product name and reason for refund request

Find your order number underOrders and Receiptsor on the payment completion page. Do not include sensitive payment details such as your full card number or password in the request.

Refund Application

  1. Contact usOpen the page.
  2. Under inquiry type, selectRefunds.
  3. Enter your prepared account, order, product information, and reason for application.
  4. If we ask for additional verification, reply only with the information needed for the review.

If you cannot use the contact page, you can also submit a request by email at support@sheetmusic.kr or by phone at 070-4617-6352.

Check the processing results

After receiving your request, we review the delivery status and refund eligibility of the order and notify you of the result. If a valid withdrawal is established, we issue the refund or ask the payment provider to cancel the charge within three business days of receiving your notice.

Refunds are normally returned to the original payment method. The time it takes to appear may vary by card issuer, PayPal, or another payment provider. After receiving the processing notice, check both your order history and the original payment method.