Version
refund-2026-07-20
Effective date
2026-07-20
Policy change history

Refund and Withdrawal Policy

These regulations set the standards for withdrawal and refund of digital content, credits, membership, and ancillary services operated by Gonggamgak on sheetmusic.kr.

Article 1 (Basic Principles)

  1. The User may request withdrawal in accordance with applicable law within 7 days from the later of the day the written contract is received or the day the content supply begins.
  2. If the provision differs from the displayed advertisement or contract terms, the User may request withdrawal within the earlier of three months from the day of supply or 30 days from the day the discrepancy was discovered.
  3. When the provision of digital content has begun, withdrawal may be restricted, but only if the Company clearly indicates the restriction and provides a preview or other trial-use means.
  4. For indivisible digital content, portions that have not yet been provided may be withdrawn within the scope prescribed by law.

Article 2 (Commencement of Digital Score Provision)

  1. Viewing the score, part view, or editable file in a viewer, downloading, or exercising actual access rights to the file is considered the commencement of provision.
  2. Public preview and preview listening on the product page are not included in the provision of the purchased content itself.
  3. Full‑length preview listening provided to logged‑in members is separate from the right to purchase scores or editable files.
  4. The Company informs the User of the withdrawal restriction and the point of provision before payment and provides a confirmation procedure.

Article 3 (Defects or Contract Mismatch)

  1. The file is corrupted and cannot be opened or downloaded normally.
  2. The purchased score, part, or editable file differs significantly from the product description or selected scope.
  3. There are serious errors in notes, tempo, key, or arrangement that make normal use difficult.
  4. Due to the Company's fault, duplicate payment, failure to grant rights, or persistent service disruption makes the service unusable.

Article 4 (Refund Application)

Email: support@sheetmusic.kr

Phone: 070-4617-6352

  1. When applying, please provide the account email, order number or payment date and time, product name, and reason for the request.
  2. If a refund cannot be made to the original payment method, the Company may request minimal refund account information after identity verification.
  3. Upon receipt of the application, the Company will verify the information necessary to exercise rights and inform the result of processing.

Article 5 (Refund Method and Timing)

  1. If a lawful withdrawal is established, the Company shall refund or request cancellation from the payment processor within three business days from the day it receives the withdrawal notice.
  2. Refunds are principally processed using the original payment method. The actual reflection timing by payment processors, card companies, PayPal, etc., may vary according to each business's processing period.
  3. If the Company exceeds the statutory refund deadline, a delay compensation stipulated by applicable law may apply.
  4. Withdrawal costs arising from the Company's fault or contract mismatch shall be borne by the Company.

Article 6 (Partial Refunds and Price Difference Payments)

  1. When multiple products are purchased together, partial refunds may be granted for items that have not begun provision or that meet refund criteria.
  2. If a score purchase is upgraded to full access that includes part view or editable files, the refund amount is calculated based on the price‑difference payment record reflecting the original purchase amount.
  3. Transactions that applied bundle discounts or promotions may be settled after refund based on the price and benefits applicable to the products actually retained.

Article 7 (Withdrawal Restrictions)

  1. When the provision of digital content that was pre‑notified and provided with trial‑use means has started with the User’s consent.
  2. When the value of the content or usage rights has significantly decreased due to the User’s responsible reasons.
  3. When the statutory application period has passed.
  4. However, withdrawal is not restricted for provision that differs from displayed advertisement or contract terms, defects attributable to the Company, or rights that cannot be excluded by law.

Article 8 (Credits)

  1. Unused balance of paid‑charged credits can be requested for refund in accordance with applicable law and payment method policies.
  2. If partially used, the refund is calculated based on the remaining amount of the paid‑charged portion; free, promotional, or reward credits are not subject to cash refund.
  3. The order of credit usage follows the credit operation policy displayed at the time of service; currently, free credits are deducted before paid credits.
  4. Paid credits are valid for five years from the charging date; free credits are valid for one year unless a separate condition is indicated. The Company will notify the user in the manner prescribed by the service before expiration.
  5. Uniform deduction of payment‑gateway fees not permitted by law is not performed, and if any deduction items exist at refund, the basis and amount will be disclosed in advance.

Article 9 (Membership)

  1. Membership is a term‑based service in which the designated usage fee is deducted from the current credits.
  2. Cancellation takes effect by stopping the next payment or renewal; refund eligibility for periods already started is judged considering usage period, provided benefits, and applicable law.
  3. When the tier changes, the pro‑rated calculation and price‑difference basis displayed in the service are applied. Long‑term outages or duplicate deductions caused by the Company are corrected separately.
  4. After cancellation, remaining paid credits may be refunded in accordance with Article 8.

Article 10 (AI and Custom Services)

  1. Simple dissatisfaction with AI results does not automatically trigger a refund of already used service units or completed results.
  2. If the Company’s system error causes only the usage amount to be deducted without delivering results, the Company will restore the usage amount or provide a reasonable compensation method.
  3. For custom arrangements, productions, and other bespoke services, refund criteria before and after work commencement, progress stages, and deliverables are disclosed on the individual order screen or quotation.
  4. Statutory rights regarding results that differ significantly from contract terms, file corruption, or non‑provision attributable to the Company are not limited.

Article 11 (Disputes and Inquiries)

  1. Matters not covered by these regulations shall follow the Republic of Korea "Act on Consumer Protection in Electronic Commerce, Etc.", the "Content Industry Promotion Act", the "Consumer Dispute Resolution Standards", and other relevant laws.
  2. Disputes shall first be resolved through consultation; the Consumer may use the Korea Consumer Agency or related dispute mediation institutions.
  3. If litigation is required, it shall be filed in the competent court as prescribed by the Civil Procedure Act and other relevant statutes.

Supplementary provisions

These regulations take effect on July 20, 2026.

Company Name: Gonggamgak | Representative: Jo Chang-hyun

Business Registration Number: 872-49-00248 | Mail Order Business Report: No. 2021-Goyang-Deokyang-gu-1669

Address: 403, 27 Hwajeong-ro, Deokyang-gu, Goyang-si, Gyeonggi-do (Hwajeong-dong)

Phone: 070-4617-6352 | Email: support@sheetmusic.kr